Leave-cover automation
When someone goes on leave, their work is reassigned automatically — and handed back when they return.
When a case owner or account manager takes leave, their tasks quietly stall. Cover is arranged by memory, and ownership rarely finds its way back.
- Work stalls when the owner is away
- Cover arranged ad hoc, if at all
- Ownership isn’t restored on return
- No visibility of what’s been delegated
Everything you need, configured to you.
Auto-reassignment
Open tasks and cases move to the nominated cover on approved leave.
Delegation rules
Who covers whom is configured per team and role.
Restoration on return
Ownership hands back automatically when leave ends.
Visibility
A clear record of what was delegated, to whom, and when.
From first call to live.
Define cover rules
Who covers whom, and what should move versus stay.
Wire to leave
Approved leave triggers the reassignment automatically.
Handle the return
Ownership restores when the person is back.
Monitor
We watch it live and tune the rules to your team.
- Automatic task/case reassignment on leave
- Configurable delegation rules
- Ownership restoration on return
- Delegation audit trail
- Ties into leave & attendance
Nothing stalls because someone’s away
When a case owner went on leave, work used to sit untouched until they returned. We linked leave approval to automatic reassignment, with ownership restored on return.
Common questions.
One call. A clear plan. No pitch deck.
Tell us where the friction is. We'll come back with a 1-page proposal — scope, timeline, price — within 48 hours.